Developed by Leicestershire Partnership NHS Trust and launched in 2013, ChatHealth is a safe, secure and confidential messaging service that puts service users directly in touch with healthcare professionals. ChatHealth is now being used by over 70 healthcare teams in NHS organisations nationwide.
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Confidential health advice
ChatHealth is a risk-managed messaging helpline platform, providing a way for service users to easily and anonymously get in touch with a healthcare professional.
Incoming messages are delivered to a centrally managed inbox. Staff simply respond via the web-based application to send a message back to the service user.
We can provide advice in a really responsive way, to a much greater number of people, without impacting on other areas of our work.
Impact & Outcomes
Earlier Interventions: Vulnerable service users are more likely to seek help sooner, preventing problems from escalating to more costly interventions.
Improved staff efficiency: Teams can handle more contacts with the same resource, enabling one nurse to cover a population of 85,000.