Hospify is the first clinical messaging app to be made available on the NHS Apps Library. The app provides an NHS-compliant platform for sending and receiving messages. It can be used by clinicians to share patient information.

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Hospify is similar to messaging apps such as WhatsApp and Facebook Messenger. The difference is that additional security features have been added to ensure that it is a secure platform for sharing patient information. The app has built-in password functionality, and masks details such as email and phone numbers. 

In its journey to being listed in the NHS Apps Library, the Hospify app underwent an exacting assessment process to ensure its safety and efficacy in seven key areas. These were:

1) Clinical Safety, 2) Data protection, 3) Code security, 4) Usability and Accessibility, 5) Interoperability, 6) Technical stability, and 7) Available evidence of outcomes.

An additional offering, Hospify Hub, offers extra features such as an online admin portal and broadcast messaging functionality.

Read more on the Hospify website.


How did the Innovation Exchange help?

Multiple AHSNs throughout the Network have supported Hospify:

  • Kent, Surrey, Sussex AHSN supported with development of their value proposition - market testing and sense checking their value proposition with NHS partners and helping the team refine it based on that feedback. Additionally, they are supporting them with their business strategy and growth including preparing for investment;
  • Digital Health.London, founded by the three London-based AHSNs has provided support for hospify through its Accelerator programme; and
  • Innovation Agency NWC have also worked with the company via their commercial team which delivers an ERDF funded programme of support to SMEs looking to sell their products or services into the NHS or social care markets. The team introduced Hospify to senior providers and commissioners, included them at various events including health economics workshops and in meeting members of the University of the Third Age (U3A) for patient perspectives. 

Impact & Outcomes

In addition to its NHS App Library approval, Hospify has also been awarded the prestigious quality mark issued by ORCHA, the NHS England and NHS Digitalapproved app reviewer.

The app has received some of the highest ratings given out by the review body, scoring 89% for the Apple version and 90% for the Android version of the app.

Hospify has already been downloaded by thousands of healthcare professionals. It is min daily use at over 100 hospitals and other clinical sites across the country, where it is helping improve data compliance by encouraging clinicians to stop sharing sensitive health data using WhatsApp.

Multiple NHS Trusts, including Lincolnshire Community NHS Trust, Maidstone & Tunbridge Wells NHS Trust and South Tyneside NHS Trust have signed off the app for use by their employees.