Hospify is the first clinical messaging app to be made available on the NHS Apps Library. The app provides an NHS-compliant platform for sending and receiving messages. It can be used by clinicians to share patient information.
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Hospify is similar to messaging apps such as WhatsApp and Facebook Messenger. The difference is that additional security features have been added to ensure that it is a secure platform for sharing patient information. The app has built-in password functionality, and masks details such as email and phone numbers.
In its journey to being listed in the NHS Apps Library, the Hospify app underwent an exacting assessment process to ensure its safety and efficacy in seven key areas. These were:
1) Clinical Safety, 2) Data protection, 3) Code security, 4) Usability and Accessibility, 5) Interoperability, 6) Technical stability, and 7) Available evidence of outcomes.
An additional offering, Hospify Hub, offers extra features such as an online admin portal and broadcast messaging functionality.
"Over the past few years, support from the AHSN Network has proved absolutely critical in Hospify's recent success in becoming the first general-purpose messaging app to get approval from the NHS Apps Library. We began our journey at early orientation events held by the Eastern AHSN, the Health Innovation Network and DigitalHealth.London, and from those found our way to the Innovation Agency in Lancashire where we discovered encouragement, advice, events and introductions of all kinds. A place on the Kent Surrey Sussex Digital Health accelerator soon followed, which led to an involvement with the AHSN AI Initiative followed by a reinforcement of our relationship in Lancashire, which in turn has led to a proper quantified impact study. During this time we've really seen the AHSN Network cohere into a genuinely effective pathway for developing, honing, proving and accelerating technologies and delivering them to the point of use. We're not the only success story; we know of many others. Along the way we've met and built relationships with a whole range of incredible people who believe that technology, done right, can make a huge difference to the NHS and its patients, and who continually go the extra mile to make that so. Here at Hospify we're proud to be a part of it - and would also like to take this opportunity to say THANK YOU!"
CEO James Flint
How did the Innovation Exchange help?
Multiple AHSNs throughout the Network have supported Hospify:
- Kent, Surrey, Sussex AHSN supported with development of their value proposition - market testing and sense checking their value proposition with NHS partners and helping the team refine it based on that feedback. Additionally, they are supporting them with their business strategy and growth including preparing for investment;
- Digital Health.London, founded by the three London-based AHSNs has provided support for hospify through its Accelerator programme; and
- Innovation Agency NWC have also worked with the company via their commercial team which delivers an ERDF funded programme of support to SMEs looking to sell their products or services into the NHS or social care markets. The team introduced Hospify to senior providers and commissioners, included them at various events including health economics workshops and in meeting members of the University of the Third Age (U3A) for patient perspectives.
Impact & Outcomes
In addition to its NHS App Library approval, Hospify has also been awarded the prestigious quality mark issued by ORCHA, the NHS England and NHS Digitalapproved app reviewer.
The app has received some of the highest ratings given out by the review body, scoring 89% for the Apple version and 90% for the Android version of the app.
Hospify has already been downloaded by thousands of healthcare professionals. It is min daily use at over 100 hospitals and other clinical sites across the country, where it is helping improve data compliance by encouraging clinicians to stop sharing sensitive health data using WhatsApp.
Multiple NHS Trusts, including Lincolnshire Community NHS Trust, Maidstone & Tunbridge Wells NHS Trust and South Tyneside NHS Trust have signed off the app for use by their employees.