New infographic on designing work procedures

New infographic on designing work procedures

Posted on May 19

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WMAHSN has worked with the CIEHF to produce resources, including an interactive infographic, to help health and social care workers design more effective working procedures. The resources available also include posters and a guidance booklet, all designed to help in the fight against COVID-19.

The new guidance aims to provide health and social care teams with much-needed advice and support on the human-centred design of work procedures such as written instructions, checklists or flow charts during this period of “crisis management” in response to COVID-19 and to support the design and re-design of care services and new ways of working.

Implementation of the guidance will contribute to safer and easier to use procedures, which better support how people work and reduce risks to themselves, patients, carers and others.

The project has been led by Professor Paul Bowie, co-lead on CIEHF’s Healthcare Sector Group with support from human factors and clinical professionals across the country.

He said: “Good working procedures are absolutely essential at the heart of the health and social care systems.  They can often be blamed when something goes wrong, particularly when staff are under pressure as they are right now.

“We felt the time was right to produce some easy to follow guidance that healthcare staff can use when they are either designing and implementing new working procedures or checking that that the ones they are using are fit for purpose."

The guidance booklet can be accessed here.

You can find the interactive infographic here. 

Noorzaman Rashid, CIEHF chief executive, said: “This is an important addition to the range of guidance we have been developing to support the frontline in this crisis.  I am certain that healthcare professionals will find it useful. More will follow in the near future.

“I would highly recommend that all HF professionals visit the Covid-19 pages on our website which are carrying the latest updates relevant to them on the crisis. HFE professionals can still volunteer to help respond to Covid 19 issues at: